Refund Policy

Last updated: May 2025

At EchoShield, we stand behind the quality of our service. However, if you are not satisfied, we offer the following refund policy:

1. Eligibility

We offer full or partial refunds under the following conditions:

• You request a refund within 7 days of purchase
• You have not exceeded the usage limits of your chosen plan (e.g., scan caps, analysis usage)
• You provide a valid reason related to technical issues or unmet expectations

2. How to Request a Refund

Please email us at support@echoshield.ai with your order details and reason for the refund request. We will respond within 3 business days.

3. Approved Refunds

If your refund is approved, it will be processed through our payment provider (Paddle). Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.

4. Subscription Cancellations

You may cancel your subscription at any time. Cancelling prevents future charges, but does not automatically issue a refund. Please contact support for any concerns.

5. Non-Refundable Cases

• Refunds requested more than 7 days after purchase
• Heavy or full use of the plan (e.g., unlimited scans used)
• Refunds requested without a valid reason

We believe in fairness — if you're unsure, just reach out and we’ll work with you.